Understand first, then act
A fault almost always has a cause one level beyond the symptom. I look for that one, even when the quick fix would be more convenient for both of us.
That habit never left me, and it became the way I work.
The story
- 2007
GL Consulting
Energy came after telecommunications, again on the sales side. Then I decided to go out on my own and take both sectors with me: no longer an agent acting for someone else, but a consultant working for the client, across telecommunications and energy together.
Ten years spent reading offers rather than pitching them, putting contracts, supply agreements and running costs back in order. It teaches you very quickly where the margins sit and what a company pays for without noticing.
Alongside it, the technical side kept growing: from networks to systems, from systems to software.
- 2018
FL System
I reversed the order. Cost consultancy closed and IT became the main trade: technical support and consultancy on IT systems and telecommunications.
- 2024
FL System S.r.l.
The business becomes a limited company, to grow and to approach clients with a structure that matches the work I handle today.
Where I’m genuinely useful
Integrating different systems, and finding the cause of problems.
They’re the two things I’ve most often seen missing. Every supplier knows their own piece and nobody looks at the whole: the phone system works, the network works, the management software works, and put together something jams. That’s when you need someone who can read all three.
The other is diagnosis. Getting a system back on its feet is often the easy part; understanding why it broke, and why it would break again, is the real work.
Coming from sales leaves me an advantage that isn’t technical: I also know what a job means for the business. What downtime costs, what can wait and what can’t, whether a purchase makes sense now or in six months.
Nineteen years of real problems, on real installations, in companies that had to be working again that same day. Expertise built on cases, where things don’t behave the way they do on paper.
How I work
Technical decisions get explained
I don’t ask anyone to trust a decision they haven’t understood. Every job is agreed beforehand and checked afterwards.
The system stays documented
Configurations, network diagrams and credentials are handed over to the client. The infrastructure is yours and you must be able to hand it to anyone, at any time.
One point of contact, from analysis to support
The person who designs the system is the same one who builds it and the same one who answers when something goes wrong. No handovers, no explaining it all again with every call.
For specialist skills and for jobs that need more than one pair of hands, FL System works with a network of selected partner companies. Coordination stays with me: you have one contact, not a list of suppliers.
Skills and certifications
The systems I work on every day:
- Wired and Wi-Fi networks, firewalls and remote access
- Windows with Active Directory domains and in workgroups
- Microsoft 365 and Entra ID
- Linux servers, NAS and backup systems
- macOS in mixed environments
- VoIP phone systems and 3CX telephony
- Automation and bespoke software
Working with specialist firms, I also handle CCTV and alarm systems, both residential and industrial: the design and the integration with the network stay with me, the installation is carried out by sector partners.
On site and remotely
Most requests are resolved remotely, often the same day and without waiting for a site visit. When being there in person is needed I go, agreeing the time according to real urgency: whatever stops the work comes before whatever can wait.
Let’s talk
Tell me about your business and what you want to achieve. A few answers are enough to prepare a useful first conversation.